Welcome to the ARP Store by Titan Motorsports

Customer Service

Refund Policy


Absolutely no refunds on turbo kits, intercoolers, wheels, exhaust systems, downpipes, brake kits, coil over kits, special orders or electronic parts. Waivers on this policy can be reviewed on an individual basis with our management staff. Store credit can be applied on item's that are 100% not used or mounted to the vehicle. 25% restocking fee applies. A 10% cancellation fee applies to ANY canceled order.

Returns Policy


No returns without a RMA (return material authorization). 25% restocking fee applies. A 10% cancellation fee applies to ANY canceled order. For custom projects where a deposit is required, we reserve the right to consider the project abandoned and retain said deposit if no communication is conducted within a 90 day period. Waivers on all fee's can be reviewed on an individual basis.

Backorders


Our goal is to always provide product and merchandise to you as soon as possible. Any items out of stock will be shipped to you immediately upon receiving it from the manufacturer. Special order items please allow extra delivery time, to prevent unnecessary delays please call in advance to verify if products are in stock.

Damaged Goods


All damages must be reported within 24 hrs of receiving shipment to our Customer Service Department at 407-277-8423.

Shipping Policy


There are times and circumstances when a customer would like to purchase a product and have it shipped to somewhere besides the address listed on their credit card statement. On our order form we request that the billing and shipping address be the same. The reason we do this is for credit card and address verification purposes. We do this to minimize fraud. The credit card company will simply state that the transaction is an exact match when all is good. If the shipping address is NOT listed in your credit card data base with the credit card company, then the response will come back as an "address mismatch". We cannot complete the order with address mismatches. Our customer care representative will telephone you and ask that you either add a secondary shipping address or ship to your billing address as on the credit card.

How to add a secondary shipping address?

This is very simple to do. Simply telephone your credit card company (800#) and inform them you wish to add a secondard shipping address onto your account. This process will take 5 minutes and then we will be able to ship to any address you have added to your account. This protects you against fraud and helps us process and ship your order in a timely fashion.

International Orders


We have partnered with a third party to service our international customers.

Checkout by clicking the “Outside the U.S.?” button or at checkout, choose your international destination from the country drop down menu. Once you click the button or select your country and attempt to checkout, you will then be automatically transferred to a page where you will be provided with international shipping costs as well as duties and taxes for your shipment.

Upon completion of your order, your credit card will be charged for the entire purchase. We will ship the goods to the third party distribution facility where they will process the order and transport the goods to your international address. There are no additional fees or registration processes with this service.

PayPal

Use ArpStore.com and TitanMotorsports.com websites and follow order process for the parts you want. When you reach the point on the order process of having a shipping and product total, please write down the total. Cancel the online order process and exit the website. Access your Paypal account and begin to initiate a Paypal payment to our Paypal account email: paypal@TitanMotorsports.com The amount you will pay is from section 1 above. Make sure you list the product(s) your are purchasing from us on your Paypal form. We will receive the order and process it through our TitanMotorsports.com system and your product will ship.

Money Order

Use ArpStore.com and TitanMotorsports.com websites and follow order process for the parts you want. When you reach the point on the order process of having a shipping and product total, please write down the total. Cancel the online order process and exit the website. Send money order for the total value as in section 1 above to:
TitanMotorsports.com 11370 Boggy Creek Road Orlando, FL 32824

Upon receipt of your money order, your order will be processed through our system and the parts shipped to you.

Canadian Orders


Shipments to Canada are processed automatically. We ship FeDEX, so customs are taken care of automatically. Shipping charges are not calculated automatically for Canada, but they are not too much more expensive (20%) then shipping domestically within the USA. Our customer care advocates will telephone you with your exact shipping charges PRIOR to the billing of your credit card. We accept Visa, MC, American Express and Discover from our Canadians friends because we can verify all addresses.